The facts you confirm once
- Incident timeline
- Travel details
- Expenses and evidence
AIRPORT CHECK
3 / 5
Before you leave
- Baggage report
- Baggage tag
- Booking confirmation
- Airline tracking link
- Itemised receipts
Delayed or missing bag?
Your bag didn’t arrive. Don’t leave without the proof.
Keep your airport report, baggage tag and receipts together. RecoupLane shows what is missing and keeps the incident clear as it develops.
See what to keep now, organise what happened, and build a clear record for the airline when you’re ready.
You submit the claim yourself.
Start where you are
What happened to your bag?
Pick the closest situation. You can change it later.
01 At the airport
The first useful minutes
Keep these before you leave the airport.
Get the baggage report or incident reference before leaving. Keep the tag, travel confirmation and every itemised receipt as the incident develops.
- Airport report or incident reference
- Baggage tag
- Boarding pass or booking confirmation
- Airline update or tracking link
- Itemised essential receipts
Built around your airline
One incident. One clear record for the airline.
Your confirmed record becomes one airline-specific set that you review and submit.
AIRLINE PACK
Built around the baggage incident
Reference, timeline, expenses and indexed evidence.
OTHER ROUTES TO KEEP IN MIND
Keep another possible route visible
Preserve your policy, receipts and airline response while you organise the airline case.
Illustrative structure only. The providers and case shown below are fictional.
The organising layer
Turn scattered proof into one organised case.
RecoupLane gives your files a clear order without deciding whether your claim should be paid.
Input files
Reports, tags, emails and receipts.
Factual timeline
Events arranged from your answers.
Expense ledger
Costs and prior reimbursements separated.
Indexed evidence
Clearly named files for your review.
Sample output
One incident. One clear airline pack.
See exactly how confirmed facts, expenses and evidence are organised for the airline.
SAMPLE · SYNTHETIC DATA · NOT FOR SUBMISSION
1 / 5 · Claim summary
This example uses fictional people, providers, documents and outcomes. Your pack depends on the information you provide and the organisation receiving it. It does not show endorsement, acceptance or likely payment.
How it works
Guidance where it helps. Control stays with you.
Tell us what happened
A few simple details start a factual incident record.
Add evidence
When private intake opens, add files and receipts around the same incident.
Review and submit
You review everything and submit the files yourself.
Built to be inspectable
Cited guidance. Controlled documents.
Guidance shows its source, jurisdiction and review date. Private document access and deletion remain unavailable until the required operational controls are validated.
Current operational status
SOURCE LEDGER / EXAMPLEUK · BAGGAGE
UK Civil Aviation AuthorityLost, delayed or damaged baggage · accessed 03 Aug 2026
Official guidance
Your own evidenceFacts and documents you confirm
User-controlled
Recipient requirementsShown with scope and review date
Traceable
Limited free beta
Start with the free checklist.
The public checklist is available now. Supported pack generation will be free during beta after the required operational safeguards pass.
START HERE
Free checklist
See what you have and what may still be missing.
£0no card
- Airport evidence checklist
- Incident route
- Missing-item summary
FREE BETA
Single Airline Pack
One recipient-specific airline pack built from your confirmed case record.
£0during beta
- Submission PDF
- Expense ledger
- Named evidence files
No card or checkout during beta. The airline decides eligibility, acceptance and reimbursement.
Airline-specific, not generic
Five supported airlines. One guidance preview.
Five reviewed airline routes have tailored evidence guidance. Jet2 remains a guidance preview while its rules are finalised.
Before you start
Clear answers, without the small print.
RecoupLane is a document-organising service. It is not an airline, insurer or claims representative.
No. The checklist and supported packs are free during the limited beta.
No. We organise the documents; you review them and submit them yourself.
No. The airline decides eligibility, acceptance and payment.
No, not during the current free beta. Free guidance helps you preserve policy and reimbursement evidence without creating or selling an insurer-labelled pack.
You can record a prior reimbursement so it is separated from any remaining amount you ask another recipient to assess.
Yes. Start with the airport evidence you have and update the incident as it develops.
British Airways, easyJet and Virgin Atlantic use tailored reviewed packs. Ryanair and Wizz Air use reviewed official-channel handoffs; Wizz is also checked against the operating entity. Jet2 is visible as a preview and pack generation is not available for that route yet.
Keep the baggage report or reference, baggage tag, booking confirmation, airline updates and itemised receipts. The free checklist gives you a personal gap list.
Start before the paper trail spreads
Start with the evidence you have.
Tell us what happened and get a clear list of what to keep, what’s missing and what to do next.
No card needed · Browser-only checklist · You stay in control